Shared web-hosting overage fee schedule

Last updated 2012-01-07
Data transfer overage: 0.08$/GB up to 150% of allocation, 0.30$ after. 1
    If you have a 50GB allocation, then you can go up to 75GB and retain the 0.08$/GB overage rate, after which it would be 0.30$/GB)
Excessive memory usage: 0.02$/MB/hour.
    Must be over 205MB to qualify as overage. You must be using this memory for 10 minutes or more to be considered an overage, even though it is billed by the hour. Minimum fee is 5$/month.
Excessive processor usage: 0.01$/CPU time/5min.
    A single process which exceeds 0:50 CPU time (as recorded by the ps -x command), incurs a 0.01$ fee for each second over this limit per five minute period (and therefore you must maintain this increased usage for at least 5 minutes for the overage to apply). Minimum fee is 5$/month.
Large volume of mail: 0.25$/mail over limit (generally 100 mails/hr)
    This fee is essentially a deterrent against using our services for spam. Any large volume of mail however, risks our placement on blacklists, and therefor we enforce this fee to protect the server.
Abuse report fee: 25$/incident
    This fee applies for any instance where an abuse report against your account is upheld, regardless of whether the service is discontinued.
Suspended account reinstatement fee: 25$/incident
    This applies to accounts suspended for running applications not allowed by the AUP (such as game servers), or suspended over specific abuse violations. This DOES NOT apply to accounts suspended purely for bandwidth overages. Accounts suspended for abuse reports upheld will not be unsuspended until both this fee and the abuse report fee are paid in full.

Cloud hosting overage fee schedule

Last updated 2012-01-07
Data transfer overage: 0.30$/GB 1
Abuse report fee: 25$/incident
    This fee applies for any instance where an abuse report against your account is upheld, regardless of whether the service is discontinued.

Virtual private server (VPS) hosting overage fee schedule

Last updated 2013-04-04
Data transfer overage: 0.30$/GB 1
Manual reinstallation: 10$/incident
    This fee is leveraged to recouperate the cost of time needed for manual reinstallation or reimagining of the virtual private server due to operator error.
Additional IP allocation fee: 4$/month/ip
    This applies when you have what we determine to be an overly large IP allocation request for your application and is designed to be a financial deterrent to abuse of the server for spam, VPN, or hacking purposes. Generally speaking, this is more than 3 usable IPs per virtual machine, but Viridian Tower Electronics reserves the right to make judgement calls in regard as to the amount.
Abuse report fee: 25$/incident
    This fee applies for any instance where an abuse report against your account is upheld, regardless of whether the service is discontinued.

Dedicated hosting overage fee schedule

Last updated 2012-01-07
Data transfer overage: 0.28$/GB 1 2
Abuse report fee: 25$/incident
    This fee applies for any instance where an abuse report against your account is upheld, regardless of whether the service is discontinued. Waivers may be considered for recognized resellers in otherwise good standing if Viridian Tower Electronics, in its sole discretion, feel the abuse report was actioned properly.

General account fee schedule

Last updated 2013-03-29
Late payment fee: 2% of outstanding balance, minimum 3$
    This fee applies to any balance owing carried on an account for more than 14 days, unless prior arrangement is made.
Manual payment handling fee: 1.50$
    Any payment method which requires manual processing is subject to this fee. This fee will be removed from the funds sent, as opposed to an additional charge.
Cheque handling fee: 5$
    Handling cheques both takes appreciable time for us and incurs bank fees, so we while we can accept payment in cheque, we charge a premium. Please note that all services paid for by cheque are subject to a 7-day clearing period.
Western Union® transfer handling fee: 10$
    Since we must pick up transfers and require support intervention to properly process them, as well as the fact that these transfers require additional fraud checks, we charge a premium for processing Western Union money transfers.
Support hands-on intervention fee: 60$/hour in .5 hour increments.
    All shared-hosting plan include basic ticket and live chat support, but not hands-on support. All VPS and dedicated plans include 30 min of hands-on support by default. Hands-on support is when we have to manually configure things on your account by using FTP/SSH or install scripts for you, etc.


Viridian Tower Electronics reserves the right to waive or deepen these fees as circumstances warrant, and as neccesary to protect the quality of service of other users of the shared web-hosting service. If you feel you have an overage which merits reconsideration of fees, please contact us or raise a ticket through your client area.


[1] Overage fees for data transfer only apply if you do not upgrade your allocation before the next invoice.
[2] Preferential bandwidth overage rates (and for that matter allocations) are available upon request for people leasing 2 or more dedicated servers. Contact your account manager or raise a ticket in your client area for deatils of current promotions.